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MySFHealth FAQ and Videos

MySFHealth FAQ and Videos 2020-02-27T15:25:44-08:00

MySFHealth Announcement

On August 3rd, SFHN will be switching to MyChart, a new and improved patient portal for patients in the San Francisco Health Network. You can sign up for MyChart at your clinic or hospital visit after August 3rd.

The MYSFHEALTH website will be turned off on November 3rd. Please download and save any information from MYSFHEALTH that you would like to keep by November 3rd.

Your MYSFHEALTH account will not transfer automatically. If you have a MYSFHEALTH account, you will need to sign up again to have access to the new portal system, MyChart. Your account and information cannot be transferred over to the new system automatically.

We apologize for any inconvenience, please sign up for our improved patient portal, MyChart.

View the MYSFHEALTH website
Learn more about MyChart

Frequently Asked Questions

If you enrolled at your clinic, you will be able to see your clinic records which include visit summaries, lab tests, radiology, medications lists, and immunizations. If you enrolled at Zuckerberg San Francisco General during a hospital stay, you will also see certain parts of your hospital record such as your discharge instructions, labs, and vital signs.

MYSFHEALTH only shows specific information. This includes medication lists, allergies, and certain test results. If you want a complete copy of your medical record, please call medical records at 415-206-8622 or go to the medical records office on the 2nd floor of Zuckerberg San Francisco General.

Test results only appear in MYSFHEALTH after a provider has reviewed and released them. MYSFHEALTH does not show certain sensitive test results such as HIV, Hepatitis, drug use tests, biopsies, and pap smears among others.

Currently, the messaging system is in pilot phase for certain clinics only. Check on your MYSFHEALTH home page for an updated list of clinics participating in electronic messaging with patients.

If you are having a technical problems using MYSFHEALTH, call the Help Line at 415-206-2200.You can also drop into the Zuckerberg San Francisco General Hospital medical library Monday to Friday 8am-5pm for help. The library is located at 1001 Potrero Avenue on the 1st floor of Building 30.

Return to the portal website mysfhealth.org. Click on the link just below the blue login button that says “Can’t access your account.” Choose the appropriate option and follow the prompts. You will receive an email with information on how to retrieve your username or password. If you need further help please call 415-206-2200.You may also watch an online tutorial for username help (https://www.youtube.com/watch?v=1iLSz11DPwQ) or password help (https://www.youtube.com/watch?v=s-7u-cMlay4).

Return to mysfhealth.org. Click on the link just below the blue login button that says “Can’t access your account.” Choose the option that says “Do not have an account.” You will then be asked to verify the same information you gave in the clinic when you registered. If the information provided matches, you will receive another email with instruction on how to create an account.If you need further help please call 415-206-2200.

Once you are signed into MYSFHEALTH, click on the link in the upper right corner with your name. You will see a drop down. Choose settings. You will then see a screen that asks you to enter your old password and then you will enter your new password twice. This process resets your password.If you need further help please call 415-206-2200.

Any of the popular browsers should work including Internet Explorer, Firefox, Google Chrome, or Safari. As long as your tablet or smartphone connects to the internet, you should be able to use them to use MYSFHEALTH. At this time, there is no mobile specific version of MYSFHEALTH.

Need help?

MySFHealth website and account questions:

Call (415) 206-2200 for technical assistance.

How to sign up for a MySFHealth account:

Visit one of the San Francisco Health Network clinics and our staff will be happy to help you in person.

** At this time it is NOT possible to sign up online for MYSFHEALTH.

Find a clinic


Video Introduction to MYSFHEALTH

Introduction to MYSFHEALTH Proxys

Other Introduction and Training Videos

MedlinePlus Tour

(a video introduction to the National Library of Medicine’s consumer health information website)