Talking to Patients and Clients about our new Epic health record system

Talking to Patients and Clients about our new Epic health record system 2019-07-16T09:48:04-07:00

To help you talk with our patients or clients about our new Epic Electronic Health record system, we have developed the following talking points:

On August 3, 2019, the San Francisco Department of Public Health will begin changing to a new Electronic Health Record for patient records.

After August 3, Zuckerberg San Francisco General Hospital, Laguna Honda Hospital, our Primary Care and Specialty Care clinics, and the behavioral health center will all begin using this new patient record system.

While we get used to working in the new system, you may experience some delays and will probably notice extra people in our clinics and facilities. These people are on hand to help us make the transition as smooth as possible. Thank you for your patience as we learn this new system.

This means that we are also getting a new patient portal called MyChart. For our patients and clients, MyChart is a valuable online resource that is even available through a mobile app.

After a member of the DPH care team helps them sign up, our patients and clients can use MyChart to see their test results, manage their appointments, request some prescription refills, and message their provider or clinic. For more information, visit

As always, we are happy to help if you need assistance. Please let us know if you want more information or need any help.