Effective, Efficient, and Satisfying Communication with Patients and Colleagues
- Jeff Critchfield, MD
- Neda Ratanawongsa, MD, MPH
- JanBryan Reyes, MSN
- Kara Myers, CNM, MSN
Purpose or Objectives: At the conclusion of this activity, the participant will be able to:
- Describe the evidence base for utilizing a relationship-centered approach to encounters with patients or team members.
- Describe and demonstrate how to ask for a patient’s / other’s agenda, explain one’s own agenda, and negotiate what can be managed effectively in the allocated time.
- Describe and demonstrate the techniques for eliciting the patient’s / other’s perspective and responding with empathy.
- Describe and demonstrate the skills for shared decision making and closing the encounter.
- Identify challenging communication cases from their own experiences with patient or team members and demonstrate application of the skills of the 3-stage model.
- Evaluate the benefits of improving communication skills and commit to 2 new skills to implement into practice.
Date/Time: Thursday, January 15, 2015, 1:00pm – 5:00pm
Location: Currin Carlisle Learning Center-SFGH
1001 Potrero Ave, Bldg 30, Room 3208 (2nd Floor)
San Francisco, CA 94110
Comments from past participants:
- “Multiple useful tools for organizing an encounter and maximizing effectiveness of patient interaction” …
- “Made ‘soft’ topics very meaningful, very concrete ideas about how to improve our communication”
- “Recognition of the common struggle”
- “Great reminder of all the important things to do with patients. Nice to have a break down to discuss these things with peers and reflect.”
Accreditation: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the University of Arkansas for Medical Sciences College of Medicine and American Academy on Communication in Healthcare. The UAMS College of Medicine is accredited by the ACCME to provide continuing medical education for physicians.
Credit Designation: The UAMS College of Medicine designates this live activity for a maximum of 3.75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Faculty Disclosure of Financial Relationships:
The following planners and speakers of this activity have no financial relationships with commercial interests to disclose.
- Laura Cooley, PhD;
- Kara Myers, CNM, MSN;
- Jeff Critchfield, MD;
- Neda Ratanawongsa, MD, MPH;
- JanBryan Reyes, RN
Audience for this course: All staff are welcomed to sign-up for the course.
Sign-up: Sign-up for the course on Halogen.
- Log-in to Halogen
- Click on the Learning Catalog tab
- Search “improving communication”
Are credits offered: The UAMS College of Medicine designates this live activity for a maximum of 3.75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.